Refund and Cancellation Policy

Last updated: October 6, 2026

This policy explains how to cancel HeyPaddy Pro and when we refund payments. HeyPaddy is operated by Devtonic. Payments are processed by Paystack in Nigerian naira (NGN).

1. Cancelling

You can cancel renewal at any time from the Plans page, or through the billing link in your Paystack receipt email.
After you cancel, you keep Pro until the end of the period you already paid for, then your account moves to the Free plan.
Cancelling stops future charges only. It does not automatically refund the current period.
Cancelling Pro never deletes your data. You keep access to the Free plan, and you can ask us to delete your account at any time.

2. Refunds

First payment: if you are not happy, ask for a refund within 7 days of your first Pro payment and we will refund it in full.
Renewals: we do not refund a renewal because you forgot to cancel, but if you contact us within 48 hours of an unwanted renewal charge, we will refund it.
Mistakes: duplicate charges, charges after a confirmed cancellation, or charges caused by a fault on our side are always refunded in full.
30-day passes: a single pass can be refunded within 7 days if you have not used it heavily, at our reasonable discretion.

3. How to ask for a refund

Email support@devtonic.info from the address on your account, with the payment date and, if you have it, the Paystack reference from your receipt. We reply within 3 working days.

4. When refunds arrive

Approved refunds go back to the original payment method through Paystack. Banks can take up to 5 to 10 working days to show the money in your account. After a refund, your Pro access ends.

5. Changes

We may update this policy; the date above shows the latest version. The version in force when you paid applies to that payment. Your statutory rights under Nigerian consumer law are not affected.